customer-centric Archives - TermSync

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Why Your Customers Love TermSync

Customers — the foundation of every business. They decide whether your company is successful … or not. So, what entices customers the most when choosing an organization to invest in? Not surprisingly, it’s how easy it is for them to do business with said company. Because let’s be honest, I don’t want to spend an…

B2P: Give Your Customers Options

Technology has changed the way we communicate. Skype, Twitter, Facebook, and text messaging have transformed how many of us interact in our personal lives.  Most post-sale B2B interactions, however, are still done via phone or email.  Although there’s certainly still a place for phone and email support, truly customer-centric businesses should evaluate whether additional support…

Key Takeaways from the NACM Credit Congress

NACM’s Credit Congress was a great experience to learn more about the different challenges credit professionals are facing today.   From all the conversations we had with attendees, there were a few key topics that were very interesting and I thought I’d share. Managing the Collections Process Time and time again we heard how various companies…