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8 Ways to Strengthen Customer Experience in Collections

When we think of customer experience and service, we often think of the customer aspect being related to the sale and making sure the customers are happy with their purchases — from the ordering process to receiving the right products on time and making sure those products work as planned. However, there is one element of…

What Credit & Collections Professionals Can Learn from Football Coaches

With the NFL season officially underway, let’s take a moment to explore what Accounts Receivable departments can learn from coaches, especially when it comes to the season’s biggest game changer: analytics. As a credit and collections professional, take a look at the metrics you’re currently tracking. Throughout my years as a consultative resource for AR departments,…